RE: Stimulate not Obliterate
By Robert S. Jones
December 15, 2009
Ms. Green's letter brought to light some very serious concerns
that need to be addressed regarding Ketchikan Public Utilities
/ Telephone Division.
Another issue I am curious about ... Ketchikan Public Utilities
Customer Service! These are the 'front line' of the Utilities!
Yet, they are SERIOUSLY underpaid. I would ask that you look
at the high rate of turnover! It might be interesting to hear
input from those leaving the Utility, and those transferring
out of Customer Service and their reasons!
In the late nineties, under the 'leadership' of Mary Sue Wright
(deceased) the KPU Customer Service 'area' underwent a MAJOR
and MUCH NEEDED remodeling. What was the cost of that remodeling?
This year, that same department was relocated to "The Mall".
Yes, that is where the competition has their offices, but, has
that move proven cost effective, even at this early date? I
think the 'rate payers' should be asking them selves why spend
funds for a remodeling, on property that is City owned, only
to have that department relocated to property that the 'rate
payers' have to pay rent for?
As for the marketing department ... THREE new hires? And what
is the total benefit package costing? And has the Utility seen
an increase in revenue?
There are MANY questions that need to be examined regarding Ketchikan
Public Utilities / Telephone Division! In this day of extremely
rapidly advancing telecommunications can the future KPU Telecommunications
be 'put on the desk' of a person who is also trying, and does
his best, to lead Ketchikan through these difficult times?
Robert S. Jones
Retired Ketchikan Public Utilites Employee
About: "Former Ketchikan
resident ... 27 years; Former Ketchikan Public Utilities/Telephone
Division Employeed ... 10 years ... retired"
Received December 11, 2009
- Published December 15, 2009
not Obliterate By Rhonda Green
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