SitNews - Stories in the News - Ketchikan, Alaska


By Lisa Noland


November 08, 2007
Thursday AM

I would agree with Scott Davis that being treated in on off-handed, careless manner when dealing with different businesses and/or organizations in Ketchikan is disappointing.

I came to realize at some point in my life that the expectations for the way customers and/or citizens are treated can be traced directly to the people in charge. I no longer let a bored, unmotivated person delivering what should be basic customer service ruin my day in the slightest. It is the responsibility of those in management/leadership to train those under them in adequate customer service and common courtesy. We can choose different options (in many cases) as consumers if we are not valued as paying customers.

As a mother, I'd also like to add that training in "common courtesy" begins in the home and should start when the kids are too young to talk. That way, they come to understand that that is the way to talk to others and interact with others.

Lisa Noland
Ketchikan, AK

About: "Resident of Ketchikan for thirteen years."

Received November 07, 2007 - Published November 08, 2007


Related Viewpoint:

letterCommon Courtesy By Scott R. Davis

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Ketchikan, Alaska