SitNews - Stories in the News - Ketchikan, Alaska


And Bravo To...
By Scott Davis


June 19, 2008
Thursday PM

Denise Buker brought up a good point that I am reminded of daily in my work as well. Customer Service. This is something that I pride myself with personally and keep promises and commitments delivering on time and rapid customer service.

However, I'm usually (and not always) reminded in the negative with this term. Usually, when promised a good or service at a specific day or time I'm usually disappointed by having o wait longer, and in some cases never getting the promised service at all. It's unfortunate that we can pretty much count on goods, services, or appointments not being delivered as promised.

And the most amazing thing is the simple fact that we may need the service or goods and agree to receive poor customer service as a trade off. That simply doesn't have to be the case. As long as we as consumers allow or expect poor customer service, the professionals won't let us down.

Scott Davis
Ketchikan, AK

About: "Ketchikan Resident 28 years"

Received June 15, 2008 - Published June 19, 2008


Related Viewpoint:

letter Bravo to Susan Round! By Denise Buker

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Ketchikan, Alaska