Bravo to Susan Round!
By Denise Buker
June 14, 2008
Over the past few years I have noticed that in this town, customer
service has declined, severely. The level of respect for elders
and others has dwindled away!!
How do we expect this town to thrive with all of the tourist
industry if "YOU GUYS" that are being hired to provide
customer service in this town continually insult and disrespect
people? Do you business owners not see this happening in your
stores throughout a workday? I noticed a sign in a downtown
business the other day and was appalled! It read: "If you
tipped us maybe we could go on a cruise like you". Regardless
of how it was meant to be received, that is very uncalled for!!
I have worked customer service in many different business settings
and it is very hard to continually try to uphold a smile when
you really want to scream!! But you DO IT, because that is what
you were hired and trusted to do!! I have worked downtown in
the middle of all of the cruise ship tourists, back when 5000
tourists a day were a lot. I could imagine it is a little different
down there now with almost 12,000 down there at once, but always
remember, customers, regardless of where they have come from,
deserve your respect and care when visiting your stores, LOCALS
Make me want to come downtown and shop!!
Think about it.
About: "Ketchikan resident
for over 13 years, consider ketchikan my home"
Received June 11, 2008 - Published
June 14, 2008
with the "You Guys"! By Susan Round
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