SitNews - Stories in the News - Ketchikan, Alaska


Customer Service
By Heather Wills


November 16, 2009
Monday PM

I remember reading a few different letters sometime in September or thereabouts talking about the lack of customer service. I would like to share my experience.

I had bought some paint at a local store on Thursday (and there was nothing wrong with it), but they didn't have the exact shade I wanted. I went to Wal-mart the next morning, and was looking at different color strips when a worker came up and asked if I needed help. Not only did he spend a good ten minutes with me as I tried to decide, asking his opinion more than once ,he also pulled down a whole other folder full of colors I hadn't seen, and ended up custom mixing the color when he found it wasn't in the book. The paint ended up being the perfect color for the shelf I was painting. I was just reading some viewpoints, and thought back to what had been said ( not that I don't think it was true) and felt I should add something positive to balance things out.

Wish I had gotten the man's name, but I'll say, just in case he reads this, "Thanks for your help, your work is appreciated " by the mom with two kids who bought the green paint last week.

Heather Wills
Ketchikan, AK


Received November 17, 2009 - Published November 16, 2009


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Ketchikan, Alaska