Focus on the positive
By Ivy Rose
October 17, 2009
I have tried really hard not to write any opinions on Sitnews
and to say what is on my mind, but after reading so many of the
letters written -- and granted the letters are just opinions
-- it made me think. What if when we get put into situations
that we don't like or agree with, we look at the situation as
Take for example customer service.
I have worked in customer service for over 15 years and in that
time I have had things thrown at me, threatened, stalked, yelled
at and called every bad name that can come out of a dirty old
sailor's mouth. It did take a while for me to realize, not to
take those experiences personally. I learned a lot about people
and what brings them to the state of being not so nice.
I myself have had a lot of
extremely rude customer service experiences when I was the customer.
It would be so easy to let the person behind the counter have
a piece of my mind and tell them just how they need to be treating
me, but then I stop for a second, take a deep breath and quickly
tell myself, I have no idea what may have happened before I walked
up to the counter to get assistance. How do I know that the person
behind the counter didn't just 5 seconds before me get screamed
at, threatened, their kid just got arrested for drugs, or is
in ER for an overdose, or even worse, just told that they have
cancer. Now they have to turn around and put a smile on their
face without bursting into tears while numb in a state of shock.
These have all happened to people that have waited on me.
The point of this little story is that the cup is half full.
It is not always about us, and our feelings, and emotions. There
is always going to be someone who has it harder in life and is
being treated way worse than you. If we all just took a few minutes
out of our day everyday to stop and be thankful, not thinkful,
but thankful of the things we have -- you have 2 legs and 2 arms
that work, you have a job while thousands of people are jobless,
you have a roof over your head, the roof may be old, but you
stay dry when it is raining.
Be thankful that you have people
that love you, and even better than that, how about a community
that comes together like no where else when a tragic thing happens.
If we looked at our day with a positive attitude and any experience
good or bad as a learning experience to grow from, we would not
be so "butt hurt" when we felt as though we didn't
get treated the way we thought we should have been. A smile goes
a long way and it doesn't always have to start with the person
in customer service standing behind the counter. Granted they
are getting paid, but one by one we can change the world to be
a better place,and it usually needs to start with you. Be the
one that smiles first and say everything is going to be ok and
watch how good not only will you feel, but when you're happy
people want to know why and want some of it -- so share some
happiness and positive vibes instead of complaining and focusing
on the negative.
For every second, minute, month, even years you spend angry,
mad, or hurt is time you never get back, and I don't know about
you but I would like my time in a day to be happy. Life is too
With the health care and doctors please keep this in mind. The
nurses and doctors are not God, they do not have a magical wand
that they can whisk in the air to take away every pain and illness
(they would if they could). They are human just like you and
me, and at times they may make a mistake, and may not know the
answer, for we all are not perfect. I can say this speaking from
experience from having a surgery done by a very good doctor --
to oops, guess what? The doctor got the wrong test results and
the emergency surgery was not needed(this simply was human error).
I believe and hope that they learned something from their mistake.
Granted I have one heck of 7 inch ugly scar, but everyday it
reminds me that mistakes happen, and I am alive and breathing,
and I know that the doctor at the time was doing the best that
he/she could and was going off what was presented to him/her.
No I did not sue, I sure could have, but then that would have
made the doctors raise their rates along with the hospital just
to cover the malpractice insurance, this is why it is so expensive
to go to the hospital, doctors, tests. etc. I know some where
down the road I may need them again or even be flown to Seattle,
and by me not suing them helped everyone as a whole by not having
to raise the cost of medical service for a while, at least I
hope. I am not saying that this happened here, mistakes can happen
anywhere, even if it is the best hospital in the world.
Please keep in mind this is just my opinion and is what keeps
me going day after day, crisis after crisis to being able to
look at the cup half full with a smile.
Ketchikan resident 24 years,
Received October 15, 2009 -
Published October 17, 2009
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