SitNews - Stories in the News - Ketchikan, Alaska

Viewpoints

Poor customer service
By Ken Arriola

 

October 01, 2009
Thursday PM


To you with complaints of negative customer service at our local stores, sorry that someone hurt your "feel goods". If you perceive this to be a serious and/or pandemic problem among store personnel then, your concerns rightfully should be addressed by the store management, public forum won't get you far.

NEWS-FLASH! have you ever considered that perhaps, no, most likely, it's you, not just the store employee who may be having a not-so-great day? Granted, we all see the world and those in it from our own internal perspective, ie. moral values, prejudices.

SUGGESTION. the next time you encounter a bad attitude employee, try this. Assume that the other persons negative demeanor is being affected by circumstances totally unrelated with you and go about your business. You can even take it a step farther. Imagine, before you set foot in the store, your real mission isn't merely to go there to buy your stuff but rather to positively influence the atmosphere with your own courtesy and kindness, you'll be amazed how one's perception is affected, even if it's only you being courteous and kind.

Keep in mind that you share one thing with the person wearing the name tag and apron, WORTH. Happy shopping!!

30 plus years in customer service.

Ken Arriola
Ketchikan, AK

 

Received September 30, 2009 - Published October 01, 2009

 

Viewpoints - Opinion Letters:

letter Webmail Your Opinion Letter to the Editor

 

 

Note: Comments published on Viewpoints are the opinions of the writer
and do not necessarily reflect the opinions of Sitnews.

 

E-mail your letters & opinions to editor@sitnews.us
Your full name, city and state are required for letter publication.

SitNews ©2009
Stories In The News
Ketchikan, Alaska