SitNews - Stories in the News - Ketchikan, Alaska


Poor customer service
By Ken Arriola


October 01, 2009
Thursday PM

To you with complaints of negative customer service at our local stores, sorry that someone hurt your "feel goods". If you perceive this to be a serious and/or pandemic problem among store personnel then, your concerns rightfully should be addressed by the store management, public forum won't get you far.

NEWS-FLASH! have you ever considered that perhaps, no, most likely, it's you, not just the store employee who may be having a not-so-great day? Granted, we all see the world and those in it from our own internal perspective, ie. moral values, prejudices.

SUGGESTION. the next time you encounter a bad attitude employee, try this. Assume that the other persons negative demeanor is being affected by circumstances totally unrelated with you and go about your business. You can even take it a step farther. Imagine, before you set foot in the store, your real mission isn't merely to go there to buy your stuff but rather to positively influence the atmosphere with your own courtesy and kindness, you'll be amazed how one's perception is affected, even if it's only you being courteous and kind.

Keep in mind that you share one thing with the person wearing the name tag and apron, WORTH. Happy shopping!!

30 plus years in customer service.

Ken Arriola
Ketchikan, AK


Received September 30, 2009 - Published October 01, 2009


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