SitNews - Stories in the News - Ketchikan, Alaska


Customer service
By Bill Hartley


October 01, 2009
Thursday PM

I wanted to express my opinion on the customer service at a north of town retailer. It's my opinion that the workers there may not be extremely well paid so I don't expect to be treated like family when I walk in the door, so here's what I do... get what I need and get the heck out. It works for me.

But to be fair here's a true story to think about. Last May I was in Portland and bought a truck. Having had no time in Oregon I started seeing all I could on my off time (Seaside is awesome). I got a few rock dings in my hood and when I returned home I went to the local dealer for touch up paint. I paid for it and after two months I called to see about it. The next day they finally got back to me and said "your order was made this morning it will be here in 2 weeks". They didn't offer an apology, or explanation, didn't offer to pick-up the freight, nothing, nada. I said no way and got a refund. So I went where I thought I should've gone in the first place the local auto part store. This was July of 2008 mind you. I'm STILL waiting. In October of 2008, a full year ago I ordered a block heater for my truck, was told 2 weeks, will call when it gets here, I guess they have to mine the ore to smelt the steel to make it, you guessed it's STILL WAITING.

I support the local fishing tackle dealers and outboard/chainsaw dealer and grocers but very few others. This is just 2 instances. Shop local if you have to.

P.S. I guess I could've called the auto part store, but when they say they'll call, they should call. My time that I have home is valuable to me. Oh yeah, this all my opinion.

Bill Hartley
Ketchikan, AK

About: " 30+ year resident and a hard core internet shopper"

Received October 01, 2009 - Published October 01, 2009


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Ketchikan, Alaska