Procedures to access Ketchikan
medical services clarified
September 11, 2007
(SitNews) - There are proper procedures that must be followed
to access emergency medical services in Ketchikan according to
SouthEast Alaska Regional Health Consortium (SEARHC).
SEARHC patients who reside outside of the Ketchikan Gateway Borough
and who are seeking treatment at the Ketchikan General Hospital
emergency room are required to notify the Ketchikan Indian Community
Tribal Health Clinic within 72 hours (three days) after their
visit. Patients who are disabled or older than 65 years old have
30 days to notify KIC. Failure to notify the KIC Tribal Health
Clinic of visits to the Ketchikan General Hospital's emergency
room can mean the loss of benefits, and the patient being held
responsible for paying the bill.
SEARHC patients using the Ketchikan General Hospital emergency
room for legitimate emergencies should call (907) 228-4900 to
leave notification. During the day, the patient should request
a transfer to the KIC Tribal Health Clinic's nursing department.
At night they can call the same number to leave notification
with the Anchorage answering service. After leaving notification
with the KIC Tribal Health Clinic, SEARHC beneficiaries should
call SEARHC Contract Health at 1-866-966-8316 to make sure the
visit is in SEARHC's records.
"Timely notification is important," said SEARHC Contract
Health Manager Karen Fredrickson, who added that the rules have
been in effect for several years. "It's their responsibility
to notify Ketchikan," if they want their visit covered under
SEARHC Contract Health's agreement with KIC. "Call KIC first,
and then call us."
Patients with non-emergencies should wait until they can be seen
at the KIC Tribal Health Clinic and not go to the Ketchikan General
Hospital emergency room. Only legitimate emergency room visits
to Ketchikan General Hospital will be covered under SEARHC Contract
Health's agreement with KIC, while routine care should take place
at the KIC Tribal Health Clinic during normal business hours.
For more information on SEARHC Contract Health policies and procedures,
patients can call 1-866-966-8316.
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