August 11, 2013
Sunday AM

I would like to get a clarification on the kind of billing the Ketchikan Public Utilities (KPU) has for the sake of enlightenment to what I need to know. When my wife forgot to pay a month after receiving a statement from the KPU Office last July 2012, she was appraised of a penalty for late payment of $50 for cable and $50 for internet. Having to note that these penalties chunked down so as to save our hard earned cash for budgeted expenses relevant to the "take it or leave it" Ketchikan style of revenue economy, when I inquired personally, a KPU personnel told me that this penalty can be applied to billings for one year from date of payments, e.i. I have to soften my kind of reasoning to my wife that at least, we can have a rest when July of 2013 comes around.

BUT, last August 9, 2013, I again went personally to the KPU Office to request if our deposit can be applied to our August billing statement, UNFORTUNATELY, KPU denied my request as the statement of June of $95.11 was paid June 27 which was supposed to be paid June 25, a mere two days, without any consideration to the tenets of a non-income subscriber whose lifeline is the use of the internet and cable connections.

Sad to say, I again told my wife to soften up her adrenaline, not to count my stress, we have to suffer another year because of a simple mistake of overshooting payments for only 2 days, just to avail of the thoughts of waiving a one month repreive in our payments.

This is not a complaint per se, but a clarification if KPU Billing Department has a window of consideration to an honest grievance from a senior citizen whose income is just an SSA Benefits and has contained stuck in a room 24/7. In this regard, KPU should at least have a desk for a human consideration and re-consideration in this regard, but I hope not anyway.

Then I can remember what Houdini has said "Now you see me, now you don't"

E Pluribus Unum.....God Bless the KPU....

Joey Garcia
Ketchikan, Alaska

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