SitNews - Stories in the News - Ketchikan, Alaska


Customer Service
By Robert Fruehan


August 11, 2011

Over the years it seems that i have had my fair share of situations in which I felt I or a member of my family was treated with less than professional courtesy by Alaska Airlines' representatives whether they be Stewardesses or people at the gate. With that being said, there are many of them who are super great but the fact is, you remember the ones who treat you poorly far easier than the latter.

Today [Aug. 7, 2011] my daughter whom was trying to board a short flight to Wrangell to see me took the 8:15 ferry and when she got inside to check in was told she was too late, 8:25 was boarding and she had nothing to check and only her carry on small handbag. But that is what it is, the lady was rude about it and condescending and unwilling to even call the gate to see if they could get her through.

It is not so much the fact that she could not board that annoys me but the fact that it has to be conveyed to her in a rude manner. We pay good money for tickets, in this case 300+ dollars for a 21 minute flight and should not have to be treated like this.

If you are in a customer service role no matter what, you should be friendly. Gold Coast service used to exist but is a thing of the long ago past. Come on Alaska Airlines treat people like customers instead of an interruption in your day!

Robert Fruehan
Ketchikan, AK

About: "Long term Ketchikan resident who moved north and is back again."

Received August 07, 2011 - Published August 11, 2011



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Ketchikan, Alaska