Viewpoints
RE: It's A Matter Of Money
By Robert S. Jones
August 09, 2010
Monday
Yes, it is a matter of money, but wasn't the Ketchikan Public
Utility employee out of line for divulging information regarding
Electrical Disconnects for nonpayment to a non Ketchikan Public
Utility employee?
As a former (retired) Ketchikan Public Utility employee I think
I might have some insight as to how things were done, and probably
still are.
A subscriber receives a bill (due in full in twenty five days
to avoid any late charges). A second bill was sent, advising
of a past due amount! A letter was sent advising of the severity
of the status of the subscribers account. Contact with the rate
payer was attempted, by telephone, advising of the need of at
least the past due portion by the close of business on XX/XX/XX
to avoid an Electrical Disconnect for nonpayment! The subscriber
was also advised to contact the Ketchikan Public Utility Credit
Department to potentially make payment arrangements, subject
to approval of the Credit Department.
That is four advisements of a bill! How many are needed?
The letter, (processing, mailing) and then the phone calls all
took time and money that could better be devoted to serving the
rate payers!
Thank you,
Robert S. Jones
Palm Springs, CA
About: "former (retired)
Ketchikan Public Utility employee, ten years (Cutomer Services)"
Received August 08, 2010 -
Published August 09, 2010
Related Viewpoint:
 It's
a Matter of Money By Sam Bergeron
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