SitNews - Stories in the News - Ketchikan, Alaska


RE: It's A Matter Of Money
By Robert S. Jones


August 09, 2010

Yes, it is a matter of money, but wasn't the Ketchikan Public Utility employee out of line for divulging information regarding Electrical Disconnects for nonpayment to a non Ketchikan Public Utility employee?

As a former (retired) Ketchikan Public Utility employee I think I might have some insight as to how things were done, and probably still are.

A subscriber receives a bill (due in full in twenty five days to avoid any late charges). A second bill was sent, advising of a past due amount! A letter was sent advising of the severity of the status of the subscribers account. Contact with the rate payer was attempted, by telephone, advising of the need of at least the past due portion by the close of business on XX/XX/XX to avoid an Electrical Disconnect for nonpayment! The subscriber was also advised to contact the Ketchikan Public Utility Credit Department to potentially make payment arrangements, subject to approval of the Credit Department.

That is four advisements of a bill! How many are needed?

The letter, (processing, mailing) and then the phone calls all took time and money that could better be devoted to serving the rate payers!

Thank you,

Robert S. Jones
Palm Springs, CA

About: "former (retired) Ketchikan Public Utility employee, ten years (Cutomer Services)"

Received August 08, 2010 - Published August 09, 2010


Related Viewpoint:

letterIt's a Matter of Money By Sam Bergeron

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