KPU - For the People?
By Marie L. Monyak
August 16, 2006
If KPU is so advanced in the field of telecommunications then
why, oh why can't residents pay their KPU bill on-line?
KPU has offered internet service for some time now which tells
me they are fully wired so they should have the capabilities
to bill their customers on-line and offer on-line bill pay.
Years ago many business began offering on-line billing and bill
pay as a way to reduce overhead. Paperless billing saves many
thousands of dollars every year for countless businesses. Doesn't
KPU make any effort to cut their overhead to avoid increases
Instead of the recent rate increase on the cost of kilowatts
per hour, the electric customer charge and the residential water,
as well as new customer connect fees; shouldn't KPU be finding
a way of lowering the cost to their customers?
In fact, if KPU is a city owned utility then aren't they responsible
to the people of Ketchikan? Maybe it's time for residents to
take a closer look at our elected officials and the management
of our fair city. After all, aren't they responsible for improving
the quality of life and looking out for the best interest of
I for one would like an answer as to why they are not instituting
this cost saving bill pay system.
Isn't it time Ketchikan moves into the 21st century? Maybe then
KPU can offer a downloadable phone book and save even more money.
Marie L. Monyak
Ketchikan, AK - USA
About: I fell in love with Ketchikan the very first day I arrived
just under 10 years ago and appreciate the lack of smog, traffic,
crowds and crime and enjoy the friendliness and spirit of the
people. However, I will never understand the implied status
of those who claim long time residence in Ketchikan. All that
tells me is that their horizons have never been broadened beyond
Gravina and Pennock. Living in a vacuum is not something to
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