SitNews - Stories in the News - Ketchikan, Alaska


Children are customers too!
By Linda Williams



June 15, 2007
Friday PM


I wanted to send out a little reminder to business owners and people who work in the customer service industry (there are very few who don't) that children are customers too.

I have a 10 year old boy who I am teaching to use his voice along with his manners. At restaurants he has been ordering for himself every since he could figure out what he wanted himself. When we go to a store and he wants to buy something himself I give him the money and he can go to the cashier to make his purchase. Along with this I'm also teaching him to try and make sure he has enough money, and approximately how much money he should get back in change. When we go to delis, he makes his own order, he has a voice, he knows how to use it, and he can make his own order.

This would be a good thing right? I think so. But there are times, more often than not, when the people who are supposed to be helping him as a customer will not recognize him because he is only a child. For example, we went to the Carrs deli the other day during my lunch break, he was in line, I left him to go and get our drinks, but I told him what I wanted before I left, when I came back he was still the only one there, and still waiting on someone to help him. Soon after I got back, someone got in line behind him, and this person was quickly helped. I spoke up for him, telling the man behind the counter that my son has been waiting. With some attitude, my son was helped, only after he finished with the person who got behind my son.

On a higher note, my son went to Wal-Mart to make a purchase, I was standing on the other side of the counter, behind the lady that was helping my son, and she went above and beyond in helping him. She told my son the total, and he had some confusion with the change, so she helps him count it out, and then tells him to wait for change, because he was getting change back. I was so happy with her service (she didn't know his mother was standing behind her) that I thanked her for helping him, then went to her manager and told her how happy I was with her service.

I know there are kids out there that can forget their manners and at times be down right rude, but please remember, there are kids out there that are very polite, and are just trying to make a purchase or an order with a parent very close by trying to help them. It would be nice if the people who work in the customer service industry would recognize the children as customers too.

Thank you for your time.

Linda Williams
Ketchikan, AK

Received June 13, 2007 - Published June 15, 2007


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