 May 26, 2005
Ketchikan, Alaska - Ketchikan resident Mary Goodwin has been named an Alaska Airlines Customer Service Legend, the highest honor bestowed upon an Alaska employee. Goodwin, a 32-year veteran of the airline, received the award for her outstanding service to customers and her fellow employees. She joined Alaska in the days when the Gruman Goose float planes served Ketchikan before there was a runway. In nominating Goodwin for the honor, her supervisor wrote that fellow workers regard Goodwin as "our station's walking encyclopedia. If one needs an answer, Mary has got it." The Customer Service Legend Award is a long-standing tradition at Alaska Airlines. Employees are nominated for professionalism, caring, resourcefulness, integrity and Alaska spirit - all core values of the airline. Only nine employees were awarded the honor for 2005. The airline currently employs more than 10,000 throughout North America. Alaska Airlines along with its sister airline, Horizon Air, together serve more than 80 cities in the United States, Canada and Mexico.
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