March 22, 2006
Wednesday

Ketchikan, Alaska - Kathy Frank, a Customer Service Representative in the Admitting Department, was named the KGH Employee of the Month for March by a committee of her peers. Frank began working with the hospital in 1996, and has worked in both the Admitting and the Patient Financial Services Departments.

On the front lines as the hospital serves the community, her job includes greeting the public, directing people to various departments, and registering patients for lab work, imaging studies, emergency care, and outpatient surgery. Most commonly Frank works on the evening or night shifts, often answering and routing calls on the switchboard as well.

Prior to her employment at KGH, Kathy Frank worked for 16 years for Ketchikan Indian Community, and as a teachers aide at Valley Park School.

What does she enjoy most about her job? "I like meeting people, whether they be patients, visitors, or other employees," she said.

The co-worker who nominated her stated, "First impressions are always important and especially so in a hospital setting where people are often anxious and unsure of what to expect. Kathy Frank has been greeting people with a warm smile and gentle voice for many years at KGH. Her calm and professional manner at the front desk and in the emergency room have helped reassure many patients that they will be well taken care of."

The award of Employee of the Month at KGH recognizes those who regularly go above and beyond what is required, to provide high quality service to patients, visitors and co-workers.

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Ketchikan, Alaska