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BBB Explains How Protections Could Benefit Card Holders


February 25, 2010

Anchorage, Alaska ­ Nine months after it was enacted, the Credit Card Accountability Responsibility and Disclosure Act of 2009 went into effect on Monday, Feb. 22, 2010, granting credit card holders new consumer protection rights. Meanwhile, a survey by indicates that almost 75 percent of cardholders admit to not reading the terms and conditions of their credit cards.

"Credit card debt, fees and penalties can put American families in financial trouble," said Robert W.G. Andrew, CEO of Better Business Bureau serving Alaska, Oregon and Western Washington. "Consumers need to take the time to understand the fine print of their credit card agreements and learn about the consumer protection initiatives within the new CARD Act."

BBB recommends that all consumers review the new provisions set forth by the Credit CARD Act of 2009:

More Notice for New Interest Rate Changes. Card issuers must give cardholders 45-days advance notice in the event of an interest rate change. Additionally, promotional rates must apply for at least six months and, unless disclosed up front, cardholders cannot have their rate increased in the first year.

Cardholder Opt-Out. If there are significant changes made to the terms of the account, cardholders can choose to reject those changes and will have five years to pay off the balance under the original terms.

Older Age Restrictions Added. Card issuers are no longer allowed to issue a credit card to anyone under 21 unless they can prove they have the means to repay debt or if an adult over 21 co-signs on the account. Credit card companies also face new restrictions on how they can promote cards to college students and can no longer offer free gifts as enticements on campuses.

New Rules for Monthly Statements. In response to complaints that bill due dates were being moved up-and leading to increased late fees-monthly statements must now be mailed or delivered 21 days prior to the due date. Additionally, card issuers can no longer set a payment deadline before 5 p.m. and cannot charge cardholders if they pay online, over the phone or by mail-unless the payment is made over the phone either on the due date or the previous day.

Overpayments Go Toward Highest Interest Balances. If the cardholder has varied interest rates for different services or accounts, any overpayments must be applied to the account that is incurring the highest interest rate.

Over the Limit Opt-In. Cardholders must opt-in to be able to exceed their credit limit-and subsequently be charged an over-limit fee by the issuer. If a cardholder chooses not to opt-in, then he or she will not be able to exceed their credit limit and incur any resultant fees.

Increased Disclosure on Minimum Payments. Card issuers must disclose how long it will take the cardholder to pay off their bill if they only pay the minimum monthly payment as well as how much the cardholder would need to pay every month to pay off the balance in 36 months.

Say Goodbye to Double-Billing Cycles. When calculating finance charges, card issuers can no longer employ two-cycle or double billing-a method that causes cardholders to pay interest on previously paid balances.



On the Web:

Comprehensive summary of new consumer protections through the Credit CARD Act of 2009

Source of News:

Better Business Bureau

About your BBB serving Alaska, Oregon and Western Washington:
Your Better Business Bureau is a not-for-profit organization funded by Better Business Bureau Accredited Businesses. The BBB's mission is to be the leader in advancing marketplace trust. For more information about the services and products provided by your BBB, call 206-431-2222 or 253-830-2924 in Washington, 503-212-3022 in Oregon, 907-562-0704 in Alaska.


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Ketchikan, Alaska