2010 PFD On-line Application
January 04, 2010
Juneau, Alaska The Permanent Fund Dividend (PFD) division
has received reports of some applicants having technical difficulties
while using the 2010 PFD on-line application process, particularly
in regards to the Pick.Click.Give (PCG) charitable contribution
option. These problems have been addressed, and remedies are
being explored for those applicants impacted by the problems.
The principle complaint regarding the PCG option is the apparent
lack of a list of charities from which to choose to give. This
issue is caused by a delay in displaying the list of charities.
By statute, the list of charities available through the PCG
program must first be listed in random order for each applicant.
For the 2010 PFD on-line application, the list of charities
can be searched and sorted either alphabetically or by region.
Due to the tremendous traffic on the PFD system, the search and
sort function has created delays. An applicant will see "[Loading]"
for an extended period of time, and must be patient as the search
is completed. Once the search is complete, an applicant may also
be confused by an empty cell in place of the charity name. The
applicant must click on the drop-down menu to display the list
of charities. In addition, the search delay can be so long that
the PCG process shuts down and the applicant's PFD is submitted
before they have a chance to fulfill their intention of donating
through the PCG program. The PFD division will ensure that all
2010 PFD applicants who want to participate in the PCG program
have the opportunity to do so. The division is exploring the
options available for those who already submitted a 2010 PFD
application, and will announce the solution shortly.
In addition, some problems have been reported by 2010 PFD applicants
using the e-signature feature of the on-line application process.
These problems include adult applications being populated with
information from the applicant's child, and error messages when
submitting a child's application. The PFD division has been able
to diagnose and remedy these problems.
If you experience technical difficulty when applying for your
PFD, you are requested to email the division at dor.pfd.info@Alaska.gov
with your contact information and a description of your experience.
This will help the department to more quickly identify and remedy
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